/* JSV Tickets. Palette matches jsvitsolutions.com. */
:root {
  --bg: #f5f7fb; --surface: #ffffff; --surface-2: #f9fafc; --border: #e4e7ec; --text: #0f172a; --text-2: #475467; --muted: #667085;
  --brand: #3b5bdb; --brand-2: #4c6ef5; --brand-soft: rgba(76,110,245,.10);
  --ok: #12a150; --ok-soft: rgba(18,161,80,.12); --warn: #b54708; --warn-soft: rgba(247,144,9,.14); --bad: #d92d20; --bad-soft: rgba(217,45,32,.10);
  --internal: #fff8e6; --internal-border: #f5d48a;
  --radius: 12px; --shadow: 0 1px 2px rgba(16,24,40,.05), 0 4px 16px rgba(16,24,40,.06);
  --font: Inter, "Segoe UI Variable Text", "Segoe UI", system-ui, -apple-system, Roboto, "Helvetica Neue", Arial, sans-serif;
  color-scheme: light;
}
@media (prefers-color-scheme: dark) {
  :root {
    --bg: #0b0e13; --surface: #141922; --surface-2: #10141b; --border: #232a35; --text: #e8ebf1; --text-2: #b6bdc9; --muted: #8a94a6;
    --brand: #748ffc; --brand-2: #4c6ef5; --brand-soft: rgba(116,143,252,.14);
    --ok: #2fbf71; --ok-soft: rgba(47,191,113,.14); --warn: #f5a524; --warn-soft: rgba(245,165,36,.14); --bad: #f97066; --bad-soft: rgba(249,112,102,.14);
    --internal: #2a2414; --internal-border: #6b5520;
    --shadow: 0 1px 2px rgba(0,0,0,.4);
    color-scheme: dark;
  }
}

* { box-sizing: border-box; }
html, body { margin: 0; }
body { background: var(--bg); color: var(--text); font: 15px/1.5 var(--font); -webkit-font-smoothing: antialiased; }
a { color: var(--brand); text-decoration: none; }
a:hover { text-decoration: underline; }
h1, h2, h3 { margin: 0; line-height: 1.25; }
h1 { font-size: 22px; } h2 { font-size: 17px; } h3 { font-size: 15px; }
.muted { color: var(--muted); }
.small { font-size: 13px; }
.hidden { display: none !important; }

/* top bar */
.top { position: sticky; top: 0; z-index: 10; background: var(--surface); border-bottom: 1px solid var(--border); }
.top-in { max-width: 1180px; margin: 0 auto; padding: 10px 16px; display: flex; align-items: center; gap: 18px; }
.logo { display: flex; align-items: center; gap: 10px; color: var(--text); font-weight: 700; font-size: 16px; white-space: nowrap; }
.logo:hover { text-decoration: none; }
.logo img { width: 26px; height: 27px; }
.logo span { color: var(--muted); font-weight: 500; }
nav.tabs { display: flex; gap: 4px; flex: 1; overflow-x: auto; }
nav.tabs a { padding: 6px 12px; border-radius: 8px; color: var(--text-2); font-weight: 500; white-space: nowrap; }
nav.tabs a:hover { background: var(--surface-2); text-decoration: none; }
nav.tabs a.on { background: var(--brand-soft); color: var(--brand); }
.who { display: flex; align-items: center; gap: 10px; color: var(--muted); font-size: 13px; white-space: nowrap; }

main.page { max-width: 1180px; margin: 0 auto; padding: 20px 16px 60px; }
.page-head { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; margin-bottom: 16px; }
.page-head h1 { flex: 1; min-width: 0; }

/* controls */
.btn { display: inline-flex; align-items: center; justify-content: center; gap: 6px; padding: 8px 14px; border-radius: 9px; border: 1px solid var(--border);
  background: var(--surface); color: var(--text); font: 600 14px var(--font); cursor: pointer; white-space: nowrap; }
.btn:hover { background: var(--surface-2); text-decoration: none; }
.btn.primary { background: var(--brand-2); border-color: var(--brand-2); color: #fff; }
.btn.primary:hover { background: var(--brand); }
.btn.small { padding: 4px 10px; font-size: 13px; }
.btn:disabled { opacity: .55; cursor: default; }
input, select, textarea { font: 14px var(--font); color: var(--text); background: var(--surface); border: 1px solid var(--border); border-radius: 9px; padding: 8px 10px; width: 100%; }
textarea { resize: vertical; min-height: 110px; line-height: 1.5; }
input:focus, select:focus, textarea:focus { outline: 2px solid var(--brand-soft); border-color: var(--brand-2); }
label { display: block; font-size: 13px; font-weight: 600; color: var(--text-2); margin-bottom: 4px; }
.field { margin-bottom: 14px; }
.row { display: flex; gap: 10px; flex-wrap: wrap; align-items: center; }
.row > .grow { flex: 1; min-width: 160px; }
.grid2 { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.check { display: flex; align-items: center; gap: 8px; font-weight: 500; color: var(--text); }
.check input { width: auto; }

.card { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); box-shadow: var(--shadow); }
.card-pad { padding: 16px; }

/* filters */
.filters { display: flex; gap: 8px; flex-wrap: wrap; margin-bottom: 12px; }
.seg { display: inline-flex; border: 1px solid var(--border); border-radius: 9px; overflow: hidden; background: var(--surface); }
.seg button { border: 0; background: none; padding: 7px 12px; font: 500 13px var(--font); color: var(--text-2); cursor: pointer; }
.seg button.on { background: var(--brand-soft); color: var(--brand); }
.filters select, .filters input { width: auto; min-width: 150px; }
.filters input { flex: 1; }

/* ticket list */
.tlist { list-style: none; margin: 0; padding: 0; }
.tlist li + li { border-top: 1px solid var(--border); }
.tlist a.trow { display: grid; grid-template-columns: 64px 1fr auto; gap: 4px 14px; padding: 12px 16px; color: var(--text); align-items: center; }
.tlist a.trow:hover { background: var(--surface-2); text-decoration: none; }
.tnum { color: var(--muted); font-weight: 600; font-variant-numeric: tabular-nums; }
.tsub { font-weight: 600; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.tmeta { grid-column: 2; color: var(--muted); font-size: 13px; display: flex; gap: 6px; flex-wrap: wrap; }
.tside { grid-row: 1 / span 2; grid-column: 3; display: flex; flex-direction: column; align-items: flex-end; gap: 4px; }
.empty { padding: 40px 16px; text-align: center; color: var(--muted); }

/* badges */
.badge { display: inline-block; padding: 1px 8px; border-radius: 999px; font-size: 12px; font-weight: 600; background: var(--surface-2); color: var(--text-2); border: 1px solid var(--border); white-space: nowrap; }
.s-open { background: var(--brand-soft); color: var(--brand); border-color: transparent; }
.s-in_progress { background: var(--warn-soft); color: var(--warn); border-color: transparent; }
.s-waiting { background: var(--surface-2); color: var(--text-2); }
.s-resolved, .s-closed { background: var(--ok-soft); color: var(--ok); border-color: transparent; }
.p-urgent { background: var(--bad); color: #fff; border-color: transparent; }
.p-high { background: var(--bad-soft); color: var(--bad); border-color: transparent; }
.p-low { opacity: .75; }

/* ticket view */
.tview { display: grid; grid-template-columns: minmax(0, 1fr) 300px; gap: 16px; align-items: start; }
.thread { display: flex; flex-direction: column; gap: 12px; }
.msg { padding: 14px 16px; }
.msg-head { display: flex; gap: 8px; align-items: baseline; flex-wrap: wrap; margin-bottom: 6px; font-size: 13px; color: var(--muted); }
.msg-head strong { color: var(--text); font-size: 14px; }
.msg-body { white-space: pre-wrap; overflow-wrap: anywhere; }
.msg.internal { background: var(--internal); border-color: var(--internal-border); }
.msg.system { background: none; box-shadow: none; border: 0; padding: 2px 4px; font-size: 13px; color: var(--muted); }
.msg.system .msg-body { display: inline; }
.composer .seg { margin-bottom: 10px; }
.composer.internal textarea { background: var(--internal); border-color: var(--internal-border); }
.side .card-pad + .card-pad { border-top: 1px solid var(--border); }
.kv { display: grid; grid-template-columns: 90px 1fr; gap: 6px 10px; font-size: 14px; }
.kv dt { color: var(--muted); }
.kv dd { margin: 0; overflow-wrap: anywhere; }
.time-list { list-style: none; padding: 0; margin: 8px 0 0; font-size: 13px; }
.time-list li { display: flex; gap: 8px; padding: 4px 0; border-top: 1px dashed var(--border); align-items: baseline; }
.time-list .grow { flex: 1; color: var(--text-2); }
.x { border: 0; background: none; color: var(--muted); cursor: pointer; font-size: 15px; padding: 0 4px; }
.x:hover { color: var(--bad); }

/* clients */
.clients { display: grid; grid-template-columns: repeat(auto-fill, minmax(330px, 1fr)); gap: 14px; }
.contact { display: flex; gap: 8px; align-items: center; padding: 6px 0; border-top: 1px solid var(--border); font-size: 14px; }
.contact .grow { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; }

/* time report */
table.report { width: 100%; border-collapse: collapse; font-size: 14px; }
table.report th, table.report td { text-align: left; padding: 8px 12px; border-top: 1px solid var(--border); vertical-align: top; }
table.report th { color: var(--muted); font-weight: 600; font-size: 12px; text-transform: uppercase; letter-spacing: .03em; border-top: 0; }
table.report td.num { text-align: right; font-variant-numeric: tabular-nums; white-space: nowrap; }

/* toast */
#toast { position: fixed; left: 50%; bottom: 24px; transform: translateX(-50%); background: var(--text); color: var(--bg); padding: 10px 16px; border-radius: 10px; font-size: 14px; box-shadow: var(--shadow); z-index: 50; max-width: calc(100% - 32px); }

/* sign-in */
.auth-page { min-height: 100vh; display: grid; place-items: center; padding: 16px; }
.auth-card { width: 100%; max-width: 400px; background: var(--surface); border: 1px solid var(--border); border-radius: 16px; box-shadow: var(--shadow); padding: 28px; text-align: center; }
.auth-card h1 { margin: 14px 0 8px; font-size: 20px; }
.auth-card p { color: var(--text-2); }
.auth-card form { text-align: left; margin-top: 16px; }
.auth-card .btn { width: 100%; margin-top: 4px; }

@media (max-width: 860px) {
  .tview { grid-template-columns: 1fr; }
}
@media (max-width: 600px) {
  .top-in { flex-wrap: wrap; gap: 8px 12px; }
  nav.tabs { order: 3; flex-basis: 100%; }
  .logo span { display: none; }
  .tlist a.trow { grid-template-columns: 1fr auto; padding: 12px; }
  .tnum { grid-column: 1; }
  .tsub { grid-column: 1 / span 2; white-space: normal; }
  .tmeta { grid-column: 1 / span 2; }
  .tside { grid-row: 1; grid-column: 2; flex-direction: row; }
  .grid2 { grid-template-columns: 1fr; }
  .filters select, .filters input { min-width: 0; flex: 1 1 140px; }
}